WHO WE ARE
We are a small family run business operating out of Hamilton, Ontario. We are easily accessible from highway 403, allowing us to comfortably service Burlington, Stoney Creek, and other surrounding cities.
Our technician has a BaS degree in Engineering, with a special focus on mechatronics, from University of Toronto. With more than 15 years of experience at top companies working on circuit boards, soldering, programming, and currently spending his days as lead engineering manager at a robotics company, we can assure you that your electronics are in experienced hands, with all the proper education and training to fix your electronic devices properly.
Our office manager is available every day from 9am to 6pm, by appointment. We are also comfortable working around your schedule, outside of those hours, on an as-needed basis.
HOW WE WORK
Our business model is unique, in that we don't make our money on "finding" things wrong with your electronics, during our diagnostic process. If there is one problem or four problems found, we make the same amount of money. In this way, we are never incentivized to ask you to do unnecessary repairs, and you know you can trust our findings in any diagnostic report.
We charge a flat rate labour fee, upfront, and that includes your diagnostics. From there, we only charge for parts, and that balance is due at pick up.
From the moment you decide to call us, you will be treated with respect as a customer, and never unnecessarily upsold. If we are working to repair your item, and at any time we realize it doesn't make economic sense for you to repair the item because you could purchase a new one for less, we will stop and tell you. There are no surprise bills where you'll be asking yourself "Why did I bother to fix this, I could have bought a new one!"
The actual process to work with us is fairly straightforward, call us or send us an email, and make an appointment to drop off your item. Upon drop off, you will be provided with our standard service and warranty contract. We will take your name, phone number, and email, and provide you with a time frame we estimate your repair would take. We will take our flat rate payment upfront as a deposit, and you can rest assured you're in good hands.
We will perform our diagnostic, and if the parts are in stock and the cost is very reasonable (feel free to tell us upfront if you have a budget you aren't willing to go over) we will perform the repair as quickly as possible, and contact you to schedule a pick up time. In the event parts costs start to creep up, we will contact you before completing the work to ensure you are never hit with a surprise bill at pick up. We have a wide array of payment options, including cash, e-transfer, debit, credit, GPay, and more.
An email with a copy of your contract, diagnostic reports, and pictures/videos of before and after repairs will be sent to the email provided. If you experience any problems related to your repair within the next 30 days, you can bring it back to us, and we will look it over again for free and ensure the work completed was satisfactory.
MISSION
To provide our customers with an affordable repair option for their electronics in a transparent transactions.
Too many people are way too used to being locked out of quality repair services due to price. And far too many people have become used to feeling ripped off and lied to, with surprise bills and ‘‘diagnostics’’ that end up tripling the price of a service.
We want to put an end to that, respecting our customers time and money, with quality no-nonsense repairs and work we feel proud to stand behind.